General Terms and Conditions (GTC) and Privacy Policy

Valid from: December 10., 2025

I. General Provisions

Data of the event organizer/venue and/or the Webshop operator (hereinafter: Event Organizer):

Name of Event Organizer:	Dunaföldvári Művelődési Központ és Könyvtár
Registered seat and postal address:	7020, Dunaföldvár 7020 Dunaföldvár, Ilona utca 9. Magyarország
Registration authority:
Company registration number:
Tax number:	15414760-2-17
Email address:	szer.noemi@dunafoldvar.hu
Telephone number, fax:
Ticket sales customer service contact:	see Service Provider data
Complaint handling related to ticket sales:	see Service Provider data
Hosting provider:	see Service Provider data

Data of the computerized ticket sales system service provider, also participating in ticket sales as an intermediary (hereinafter: Service Provider ):

Company name, legal form:	INTERTICKET Kft.
Registered seat and postal address:	1139 Budapest, Váci út 99. 6th floor
Registration authority:	Metropolitan Court as Court of Registration
Company registration number:	Cg. 01-09-736766
Tax number:	10384709-2-41
Email address:	interticket@interticket.hu
Webshop address:	www.jegy.hu
Customer service and complaint handling contacts:	On weekdays from 9 to 20, on weekends, non-working days and holidays from 10 to 19 through the Chat application accessible from any page of Jegy.hu. Additional customer service contacts in section II.1.n.
Hosting provider name:	T-Systems Adatpark
Hosting provider address:	1087 Budapest, Asztalos Sándor u. 13.

What does this document contain?

1. These General Terms and Conditions (hereinafter: GTC) define the conditions for the use of services related to the purchase of admission tickets, season tickets and vouchers (hereinafter: Admission Tickets ), and possibly other products, between the Event Organizer and the Service Provider (the Event Organizer and the Service Provider together hereinafter: Ticket Seller), and the natural or legal person using the online ticket sales system (hereinafter: Buyer; the joint reference to the Ticket Seller and the Buyer hereinafter: Parties), as well as the rights and obligations arising between the Ticket Seller and the Buyer. These GTC are valid for purchases made in the Webshop (hereinafter: Webshop) in which the GTC have been published.

Accordingly, the GTC contain the following:

• the data and contact details of the Ticket Seller,
• the rights and obligations of You as Buyer, and us as Service Provider, as well as the Event Organizer,
• information related to the use of the Webshop and the ordering process (e.g., registration, order process, whether the contract is in writing, language of contract conclusion, whether filing takes place, correction of data entry errors, binding nature of offer and confirmation, etc.)
• certain rules of performance deadlines,
• liability rules,
• delivery and payment conditions,
• information about the right of withdrawal and conditions related to its exercise,
• information about warranty, defect liability and product liability,
• detailed presentation of legal enforcement options available to You.

2. The Service Provider operates an online internet system (hereinafter: System) primarily to facilitate the purchase of Admission Tickets for live, live-streamed or recorded theatrical, musical, sports and other events (hereinafter: Event), as well as for online product and service sales (purchase of vouchers, books, sound recordings, parking tickets, etc.). If the rules for the sale of the latter products differ from the general rules, these GTC indicate this separately. Thus, the Service Provider provides Buyers with the ability to purchase online Admission Tickets and other products listed in its System (hereinafter: Service).

The Event Organizer is entitled to provide other services beyond the ticket sales service in its own Webshop, to sell other products, and to sell tickets that do not originate from the Service Provider's System. These GTC do not apply to these services and product sales, as these GTC only record rules relating to the ticket and other goods or service sales activities provided by the Service Provider.

3. The Service Provider does not participate in the organization and execution of the Event; its activity and liability are limited solely to participation as a commission agent or intermediary (agent) in the sale of Admission Tickets. Accordingly, the Service Provider qualifies as a trader. The execution of the Event as announced is the obligation of the Event Organizer. The Service Provider assumes no responsibility whatsoever for the performance of artists, athletes, or other performers appearing at the Event visited with the purchased Admission Ticket, or for the quality, execution, realization or cancellation of the Event.

The Service Provider sells Admission Tickets valid for Events organized by the Event Organizer and related services as a commission agent, participating as an intermediated service in ticket sales, or - in the case of such a contract concluded with the Event Organizer - participating as an intermediary (agent). If the Service Provider sells Admission Tickets as a commission agent, the ticket buyer receives the invoice for the consideration of the Admission Tickets from the Service Provider, and if the Service Provider acts as an intermediary in the sale of admission tickets, the Event Organizer issues the invoice for the consideration of the Admission Tickets. In case of commission sales, the Service Provider qualifies as a trader, while in case of intermediary sales, the seller of the admission ticket (the trader) is the Event Organizer, and the Service Provider only assists in the sale of Admission Tickets as an intermediary (agent).

4. The Service Provider does not sell products that require a permit and are therefore subject to authorization.

Basic information: who makes the offer and who accepts it?

5. Information published on the Webshop does not constitute an offer by the Service Provider to conclude a contract. In the case of orders falling under these GTC, according to the law, You qualify as the offeror, the Service Provider accepts Your offer and thus the contract is concluded between us. Orders can only be placed electronically. There is no possibility to place orders by fax, telephone, email, or letter; the Webshop cannot fulfill orders received in this way.

The services and products specified in these GTC can be purchased by a company, organization, or natural person who has reached the age of 18. The provision of any personal data is also the Buyer's legal declaration that they have reached the age of 18. The Webshop does not publish recommendations or advertisements for minors. By pressing the "Payment" or "Order with payment obligation" button, the Buyer accepts the terms of the contract for the Service, the provisions of these GTC and the specific conditions for purchasing the specific products. With the conclusion of the contract (hereinafter: Contract), the Buyer declares that they have become familiar with the conditions set out in these GTC - including the information set out in section II of the GTC - and have accepted them as binding upon themselves, and have consented to the processing of their data necessary for using the Service to the extent specified in the GTC and in the Data Protection Notice.

Basic information: is the contract concluded between us in writing?

6. The concluded Contract qualifies as a written contract; the conclusion of the Contract is proven by the electronically saved purchase data provided by the Buyer, which the Service Provider retains until the deadline specified in the legislation on accounting and taxation. The data entered by the Buyer, the data stored in the Service Provider's system regarding the product, the bank confirmation of the transaction, and the wording of the GTC together constitute the written Contract. The Service Provider does not separately file the concluded Contract, but ensures the preservation of the currently applicable GTC text, as well as the data and confirmations specified in the previous sentence - permitted under GDPR rules.

Language of the Contract

7. The Contract between the Parties is concluded in Hungarian.

Amendment of the GTC

8. In case of amendment of the GTC, the Service Provider notifies the Buyer of the changes by publishing them on the ticket purchase website Webshop. The amended provisions become effective against the Buyer upon the first use of the Webshop after entry into force, and must only be applied to orders placed after the amendment. The GTC amendment is not retroactive, thus it does not affect previous purchases, unless the given rules are more favorable for the Buyer or a mandatory law requires their application.

Definitions

9. The definitions of terms used in the GTC are collected for You in Annex 5. For better text comprehension, we also define concepts in some parts of the main text here.

Applicable legislation

10. The law applicable to the Contract is the directly applicable legislation of Hungary and the EU. We have listed the most important laws so that You can verify Your rights from first-hand and completely authentic sources: • Act CLV of 1997 on consumer protection

• Act LXXVI of 1999 on copyright

• Act CVIII of 2001 on electronic commerce services and information society services

• Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods

• Act CXX of 2011 on the right to informational self-determination and freedom of information

• Act V of 2013 on the Civil Code (especially Book Six)

• Government Decree 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses

• Government Decree 373/2021 (VI. 30.) on detailed rules of contracts between consumers and businesses for the sale of goods, provision of digital content and provision of digital services

• NGM Decree 19/2014 (IV.29.) on procedural rules for handling warranty and guarantee claims for goods sold under contracts between consumers and businesses

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC

• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

II. Information before conclusion of contract for distance contracts according to Section 11 of Government Decree 45/2014 (II. 26)

1. The Ticket Seller informs the Buyer about the following data. We ask our dear Buyers to study these data before purchasing tickets (or possibly purchasing other products), and to purchase (in legal terminology: "conclude a contract") only with this knowledge!

a) The essential characteristics of the Event can be found on the Event's data sheet. The data sheet contains complete information about the currently available tickets and their prices, in gross form (including VAT payable as applicable), with reference to the legal Hungarian means of payment, in "HUF" format. The Service Provider does not sell products for which the legislation would require the indication of the unit price (products available in various packages or multi-piece products). The Buyer can view the performance data in the Webshop without registration.

b) The name of the Ticket Seller can be found in section I.

c) The registered seat, postal address, telephone number, email address of the Ticket Seller can be found in section I. The Service Provider sells Admission Tickets and other products sold through the System to Buyers as an intermediary (agent) of the Event Organizer or - according to the rules of the contract between the parties - as a commission agent. In case of commission sales, the service includes intermediated service. The name and postal address of the Event Organizer can be found in the description of the event or performance. The name and other identification data of the Event Organizer also appear on the Admission Ticket.

d) The place of business activity of the Ticket Seller is the Registered Seat specified in section I. The consumer can submit their complaints at the "Customer service and complaint handling contact" contacts specified in section I of the Service Provider.

e) The total amount including general sales tax due for the product or service under the contract is contained on the so-called "cart" page of the purchase interface, indicating the gross ticket prices, service fee and possible delivery cost. No additional costs may arise for the consumer beyond the gross prices indicated here.

f) The Ticket Seller does not apply contracts of indefinite duration or flat-rate contracts. The total consideration includes all costs related to the given purchase.

g) The cost of the internet, mobile or other electronic connection of the device used for making the purchase (mobile phone, telephone, computer with internet connection, tablet, etc.), or possibly the special payment method (e.g., mobile payment), may be charged by the Buyer's telecommunications service provider based on the Buyer's individual subscriber or other contract. However, the Ticket Seller itself does not apply premium rate services.

h) The indicated prices contain the total amount of consideration increased by tax in Hungarian forints, they are gross prices, they include the VAT amount. Due to the nature of the service, there is no way to indicate a unit price. If the Buyer has to pay a service fee for using the System, the System accurately indicates this during the purchase process. The service fee is the fee for the Service Provider's Service, not the amount charged for using a bank card or other payment method. Further information about the service fee can be found in section V of the GTC (Purchase price, payment and delivery conditions). The selected delivery methods (e.g., courier service) may involve additional costs, which the System accurately indicates. The total consideration includes all costs. In addition to the usual bank card payment, the Service Provider accepts several payment methods, detailed description of which is contained in the Service Provider's Customer Information and Frequently Asked Questions. Payment and delivery of the electronic ticket to the email inbox specified by the Buyer takes place practically in real time, immediately. There is no way to deliver the e-ticket; the Service Provider delivers it electronically. The performance of the service is automatic, the performance deadline is immediate. The rules on complaint handling are contained in section XII of this document.

i) Information about the deadline and other conditions for exercising the right of withdrawal and cancellation available to consumers is contained in section VII of this document and its Annexes 2 and 3.

j) Information about the costs of returning the product is contained in section VII of this document and its Annexes 2 and 3.

k) The Ticket Seller does not conduct transactions in which, due to the exercise of the consumer's right of withdrawal and cancellation, the consumer would be obliged to reimburse the Ticket Seller's reasonable costs.

l) Based on Section 29 (1) l) of Government Decree 45/2014 (II.26.), the Buyer cannot exercise their right of withdrawal or cancellation if the Admission Ticket for the Event is for a specific date (specific day, deadline). Further information about the conditions for exercising the right of withdrawal and cancellation available to consumers is contained in section VII of this document and its Annexes 2 and 3.

m) The legal obligations relating to defect liability and product liability are detailed in section VIII of this document and its Annex 4.

n) Customer service, complaint handling.

The Service Provider operates customer service every weekday from 9 to 20, on non-working days and holidays from 10 to 19. According to experience, complaints are handled most quickly through the chat application, which is accessible from any page of Jegy.hu. If you cannot or do not wish to use the chat function, you can also send your complaint to customer service at the email address interticket@interticket.hu. (Please use the online@interticket.hu address only for streaming or video events.)

According to the relevant legislation, warranty obligations do not apply to the product range sold by the Service Provider.

o) The Service Provider is not a signatory to and has not subjected itself to a code of conduct according to the law on the prohibition of unfair commercial practices against consumers.

p) The contract between the Ticket Seller and the Buyer is concluded for a definite period, its duration being until the date of the Event in case of purchasing Admission Tickets, or until visiting the Event (e.g., exhibition Admission Tickets not for a specific date), and in case of other products until receipt of the product.

q) The contract does not transform into a contract of indefinite duration.

r) During the purchase process, the Buyer has no obligations beyond paying the consideration.

s) The Buyer does not provide a deposit or other financial security to the Ticket Seller.

t) Operation of digital data content, technical protection measures: The availability of data-providing servers is above 99.9% per year. The data content is stored on multiple hard drives on servers using RAID technology. If one hard drive is damaged, the system remains operational with the remaining hard drives. Regular backups are made of the complete data content, so in case of problems, the original data content can be restored.

u) Hardware and software interoperability of digital data content: The Service Provider stores the displayed data in MSSQL and MySQL databases. Sensitive data is stored with appropriate strength encryption, for their encoding the Service Provider uses hardware support built into the processor.

v) The contacts of consumer protection authorities are available at the following link: https://fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei/. Further information about various legal enforcement options can be found in section XII of these GTC.

w) The jurisdiction of the conciliation body covers the out-of-court settlement of disputes (consumer disputes) between consumers and businesses related to product quality, safety, application of product liability rules, service quality, and conclusion and performance of contracts between the parties. For this purpose, the conciliation body attempts to establish an agreement between the parties. Conciliation bodies can issue decisions containing obligations against businesses even without a submission declaration, if the consumer's request is well-founded and the damage claim to be enforced does not exceed 200 thousand forints. The conciliation body provides advice to consumers or businesses upon request regarding the rights of consumers and the obligations of consumers. The conciliation body is an independent body operating alongside the county (metropolitan) chambers of commerce and industry. The name of the conciliation body competent according to the Service Provider's registered seat: Budapest Conciliation Board, registered seat: 1016 Budapest, Krisztina krt. 99. III. floor 310., mailing address: 1253 Budapest, P.O. Box: 10. Further information about the contacts of conciliation bodies can be found in section XII.5 of these GTC.

We draw the attention of our buyers with residence in the European Union that if they have a cross-border consumer dispute - that is, their usual place of residence is not in Hungary - they can also use the online dispute resolution platform in connection with products or services purchased over the internet. Further information about various legal enforcement options can be found in section XII.5 of these GTC.

III. Buyer's Data

1. The Service Provider reserves the right to reject the Buyer's order for justified reasons and to subsequently invalidate the purchased ticket, especially in case of providing false or incomplete data, or any abuse of the System or Admission Tickets.

2. Registration

During registration, by providing a password, it becomes possible for the Buyer to provide their data only once and not during each purchase. Registration is not a condition of purchasing in the Webshop, but with registration, repeated purchases can be made simpler. The rules of registration:

You can register by clicking on the "Login/Registration" button and providing an email address and other data (further details in the Data Protection Notice).

• After successful registration, You can log in to your user account by entering your login data on the login interface.

• You are entitled to delete your registration at any time, on the interface created for this purpose in the Webshop (after login, personal account, My Profile, Delete Account). Your user data will be immediately removed from the system after deletion. However, this does not affect the retention of data and documents related to already placed orders, and does not result in the deletion of these data. After removal, there is no way to restore the data.

• You undertake to update the personal data provided during registration as necessary to ensure they are current, complete and accurate.

In order to prevent abuse of Buyers' data or email addresses, the Service Provider sends an email to the email address provided during registration, asking the Buyer to confirm their registration. If the registration is not confirmed within 48 hours, the Service Provider deletes the registration - or the temporary buyer account created. Simultaneously with confirming the registration, the Buyer is entitled to provide a password for secure access to their buyer account. The buyer account is in temporary status until registration is confirmed; it is created permanently with the confirmation.

The Buyer bears full responsibility for the username and password pair belonging to their user account, as well as for any purchases and other activities made through it. The Buyer undertakes to immediately notify the Service Provider's customer service of any unauthorized use of their data or any other breach of security. The Service Provider is not liable for damages resulting from password storage or transfer of the username and password to third parties.

3. The Buyer declares that their data has been provided accurately in the System. The Service Provider excludes its liability for damages resulting from incorrect, erroneous or false data or email address provided during purchase. The Service Provider and the Event Organizer are responsible for performance and invoice issuance according to the data provided by the Buyer. The Service Provider is entitled to delete obviously incorrect or false data, and in case of doubt is entitled to verify the authenticity of the Buyer. In the case of Events where the Event Organizer issues Admission Tickets in the name of a person and they are non-transferable, the Service Provider is entitled to verify the Buyer's data in the manner required by the Event Organizer.

4. The Service Provider processes the Buyer's personal data according to the rules detailed in INTERTICKET Kft.'s Data Protection Notice. The Data Protection Notice is available in the footer of the purchase interface. The Service Provider also draws attention to the fact that the Event organizer or the venue itself may also publish General Terms and Conditions and a Data Protection Notice relating to the Event. The Service Provider is not liable for their content, even if it publishes them in the Webshop at the request of the event organizer or the event venue.

IV. Certain Rules for Online Ticket Purchase

1. The rules for the ticket purchase process are contained in these GTC and the Service Provider's Customer Information.

The Buyer has the opportunity to search in the Webshop according to various conditions, such as by keyword and phrase. Further information about recommendations - taking into account the rules of the DSA regulation - can be found in Annex 7 of these GTC.

On the opening page of the Webshop and on program pages in the "Further offers" section, the Service Provider basically publishes paid advertisements, and fills unsold positions with editorial recommendations based on content marketing considerations.

Functions of the "cart"

If any Event appeals to you, by clicking on the "Add to cart" or similar button/word, you can place your Admission Ticket(s) in your virtual cart, which is a kind of "anteroom" to the order. You can view the contents of the cart by clicking on the cart icon (picture).

You can decrease, increase or delete the number of Admission Ticket(s) placed in the cart at will before final submission of the order.

What steps do You need to take to initiate the order?

To send your order, You need to provide your name, billing and other data by filling out the web form in the Webshop and select the desired payment method from the available options. If there is a registration option in the Webshop and You have already registered in the Webshop and logged into your account, for your convenience, our system will pre-fill some data for You.

What is recommended for You to do before sending the order? (data verification/correction)

Before You finalize your order, you can check all previously entered data and the product(s) you wish to order and their quantity using a summary page. If you notice data entry errors, be sure to correct them! If you still want to change any content element of the cart or your data before final submission, you can still do so using the technical methods provided by the Webshop (e.g., "Back" label/button or left-pointing arrow).

Sending the order and the establishment of Your payment obligation

If You are convinced that your entered data are correct and the cart contents correspond to the products You wish to order, after accepting these GTC and other displayed documents (checking the checkbox), you can finally send your order to the Service Provider by clicking the "Payment" button, which creates a payment obligation for You. After this, the payment - depending on the chosen payment method - takes place on the payment service provider's interface (the bank's data entry interface; the Service Provider does not learn and does not store the data entered here).

2. In accordance with the provisions of the legislation, webshops are obliged to confirm the Buyer's order within 48 hours. In the case where the Buyer purchases an Admission Ticket through the Service Provider's system, the ticket purchase takes place practically immediately, in real time, after the successful payment and the bank's appropriate feedback, and You receive the ordered Admission Tickets in electronic form immediately. Thus, instead of confirming the order within 48 hours, You receive a confirmation email (or other electronic format message) containing the Admission Ticket itself.

3. If You do not receive the purchased admission tickets within a few minutes after the purchase, the reason is presumably a connection error. In this case, you must not repeat the ticket purchase transaction, but must immediately contact the Service Provider's Customer Service, which will remedy the problem. However, if You have not received confirmation of your order within 48 hours, you are released from the binding nature of the offer, i.e., your order no longer binds you and you are not obliged to take it over or pay for it.

4. Virtual waiting room

It may happen that many ticket buyers want to buy tickets for a particular event at the same time. If the outstanding traffic is foreseeable, the Service Provider may provide a so-called virtual waiting room ("queuing") service in consultation with the event organizer.

The virtual waiting room allows ticket buyers to purchase their tickets with fair customer handling, following the "first come, first served" principle. During virtual queuing, it is not necessary to stay continuously at the computer or other device used for ticket purchase, but it is advisable to monitor the progress of sales, because when a particular ticket buyer's turn comes, there is typically a limited time available to enter the sales page.

The event organizer may determine when ticket sales begin. According to the generally used settings of the virtual waiting room, it is not advisable to queue much before the announced start time, because the program does not take this into account and randomly queues those already waiting at the announced start time of ticket sales.

The services of the virtual waiting room may differ for individual events. If the operation of the virtual waiting room differs from those indicated above for a given event, the program will indicate this.

V. Purchase Price, Payment and Delivery Conditions

1. Detailed rules on settling the purchase price, payment methods, and taking over tickets are contained in these GTC and the Service Provider's Customer Information.

2. The Ticket Seller assumes no responsibility for possible errors arising during bank payment.

3. The Service Provider sends the automatic confirmation email confirming the purchase to the email address provided by the Buyer. You are liable for all damages resulting from providing an incorrect email address. If the confirmation does not arrive in time because You provided an incorrect email address during your registration and/or purchase, or You cannot receive messages due to the fullness of the storage space belonging to your account, the Service Provider excludes its liability for the failure to send your order.

4. Determining the price of Admission Tickets falls within the competence of the Event Organizer. The Service Provider reserves the right to change the purchase price of Admission Tickets at any time based on the Event Organizer's instructions, or the amount of incidental costs. The right to change prices cannot be applied to purchases already initiated.

4./A Some of our Event Organizer partners have decided to apply so-called dynamic pricing for some of their Events. Dynamic or demand-based pricing is a sophisticated pricing technology in which the price is continuously reviewed and fine-tuned depending on the relationship between demand and supply. Demand is influenced by many factors: the venue, the performers, the piece, the time of the performance, the success of the performance, how many people want to see it and when, but even the weather and alternative program opportunities. During dynamic pricing, the system determines the current price taking into account these factors and the available places for the performance. Therefore, the price may change both upwards and downwards. During dynamic pricing, demand and supply conditions may induce different prices for different performances of the same program. Performances currently dynamically priced are marked by an icon or informational text. The marking draws attention to the fact that the price of the performance tickets may change at intervals determined by the Event Organizer (e.g., 15 minutes or 60 minutes). It may happen that for a performance marked with dynamic pricing, prices do not change in all price categories, and it may also happen that a performance's tickets are priced with fixed pricing in certain periods and dynamic pricing in other periods, according to the Event Organizer's decisions. The icon or informational text indicating dynamic pricing provides information about the current state. It is possible that the price of the Admission Ticket changes while You search among programs; however, the price of the Admission Ticket does not change after placing it in the cart, even if the price of Admission Tickets has changed in the meantime. Please check before purchasing that the price shown in the cart corresponds to your purchasing intentions.

5. After 30 minutes, the cart time expires and the cart contents are automatically deleted (in some cases the cart time may be longer or shorter, which the given page shows accurately and continuously).

6. If tickets for the given Event are not free, there is no possibility for reservation without payment within the Service. Payment and delivery of the electronic Admission Ticket to the email inbox specified by the Buyer takes place practically in real time, immediately. There is no way to deliver the e-ticket; the Service Provider delivers it electronically. The performance of the Service is automatic.

7. The Service Provider stores electronic documents of purchases at its own registered seat or in the server park for server storage (T-Systems Adatpark, 1087 Budapest, Asztalos Sándor u. 13.), and invoices - depending on the form of sales - in electronic form, in the Számlázz.hu account of the event organizer or the Service Provider.

8. The Buyer receives a so-called e-receipt (electronic receipt) or e-invoice (electronic invoice) about the purchase. The electronic receipt or invoice contains the data in the form of electronic signs. The electronic receipt or invoice can only be issued, transmitted and stored in electronic form; its paper-based version cannot be used as an original authentic document. The Service Provider or the Event Organizer issues the e-receipt or e-invoice based on the data provided by the Buyer, automatically, with the intermediation of an external service provider (számlázz.hu, operator: KBOSS.hu Kft., tax number: 13421739-2-13, company registration number: 13-09-101824, registered seat: 2000 Szentendre, Táltos u. 22/b). Számlázz.hu stores the electronic invoices at its own registered seat. By initiating the purchase process, the Buyer expressly declares that they accept the e-receipt or e-invoice, and the transfer of their data to the specified service provider.

If the buyer incorrectly provided the buyer data to be included on the invoice by mistake, and the invoice was issued with this incorrect content, the buyer has one opportunity to request modification of the invoice regarding the stated data. However, there is no possibility for the Service Provider to issue multiple invoices instead of one invoice, or to combine multiple previous invoices into one invoice. In view of accounting and tax obligations and deadlines, the modification request must be indicated within the calendar month of the invoice's performance date and within 5 calendar days of the following calendar month. The buyer may request their invoice modification request in an email forwarded to customer service (interticket@interticket.hu).

The gift voucher is listed among cash substitute instruments in Section 259 §.15 of the VAT Act, and as such is not subject to VAT payment obligation. The sale of a cash substitute instrument does not qualify as a sale of goods, thus it is exempt from the invoice issuance obligation, provided that an accounting document is issued for the transaction. There is no possibility to subsequently modify the data of the issuer's document issued when purchasing a gift voucher.

Payment methods

9. You can settle the purchase price of the products selected by You with several payment solutions. The set of payment solutions available to You changes from time to time. We inform you about the currently available payment solutions when ordering the specific product in the Webshop. Here we provide You with general information about payment solutions.

The Webshop - regarding the payment methods it accepts - does not apply different conditions to the payment transaction based on reasons related to the Buyer's citizenship, residence or place of establishment, the place of account keeping of the payment account, the place of establishment of the payment service provider, or the place of issuance of the cash-substitute payment instrument within the Union.

Sales abroad

10. We do not apply disadvantageous territorial discrimination against individual Buyers. The provisions of these GTC also apply to foreign orders, with the understanding that in the interpretation of this point, Buyer means

• the Consumer who is a citizen of an EU member state or has residence in an EU member state, or

• the business that has a place of establishment in a member state and purchases goods or uses services within the European Union exclusively for end-use purposes.

11. Outside EU member states, we do not apply disadvantageous territorial discrimination against individual Buyers either, except if the discrimination is prescribed by applicable legislation or a sanctions list, or if the Service Provider cannot learn or cannot comply with the applicable taxation or other applicable legislation according to the Buyer's place of residence.

12. The content found in the Webshop and our correspondence with You and other data communications mainly take place in Hungarian, and we are not obliged to correspond/telephone with the Buyer in the language of the Buyer's choice.

13. Information about the service fee

The ticket price is the consideration for the event, which belongs to the organizer. The indicated ticket prices do not include the service fee. The service fee is the consideration for the website's ticket sales service, including:

• Costs of developing, operating and administering the ticket system;
• Costs of online payment;
• Costs of operating customer service required by legislation;
• Administrative and bank costs of possible refunds in case of Event cancellation;
• Costs of NTAK data provision.

Example of calculating the service fee: If the ticket selection page indicates a service fee of 3% + 400 forints on the ticket price, and You purchase a ticket with a gross price of 10,000 forints, the service fee will be 700 forints (3% of the ticket price is 300 forints + 400 forints), which includes VAT. Accordingly, the amount actually payable is gross 10,700 forints (10,000 HUF ticket price + 700 HUF service fee), which includes VAT.

When choosing certain payment methods, the service fee does not have to be paid; such a case is payment with SZÉP card, and it may also occur that the Service Provider has agreed thus with the event organizer. The ticket selection page indicates the amount of the service fee, and the so-called cart page also contains the calculated exact amount, and the page also shows if a service fee is not charged.

The Service Provider issues the invoice for the service fee.

V/A. Different Provisions for SZÉP Card Payment

1. The Event Organizer may enable for certain events that the ticket buyer can settle the purchase price of the admission ticket with the Széchenyi Recreation Card (known as SZÉP card) regulated according to Government Decree 76/2018 (IV. 20.) (hereinafter SZÉP decree). Not all event admission tickets can be purchased using SZÉP card, as the SZÉP decree itself limits the range of events. If the given event falls within the range permitted by the SZÉP decree, the Organizer itself is entitled to decide whether to accept the SZÉP card for the given event.

2. The sub-accounts ("pockets") of the SZÉP card ceased to exist from January 1, 2024, so the amount available on the card can be used for ticket purchase purposes.

3. Transactions established during SZÉP card acceptance qualify as legal transactions between the SZÉP card holder and the Event Organizer. The Service Provider only provides the ticket sales system as software during the transaction; it does not participate in sales either as an agent or as a commission agent.

4. The Event Organizer concludes contracts directly with the financial institution accepting SZÉP cards. Accordingly, the Service Provider is not involved in disputes between the cardholder and the Event Organizer or the financial institution related to SZÉP card operations; all liability related to such disputes is excluded.

5. For events purchasable with SZÉP card - on the payment subpage - SZÉP card appears as a payment option. The purchase will be successful if the available usable amount in the selected pocket of the SZÉP card fully covers the consideration of the selected and placed in cart products, as there is no possibility for partly SZÉP card and partly bank card payment.

VI. Admission Ticket Types; Special Rules for Self-Printed Tickets (e-ticket)

1. Admission ticket types:

Electronic voucher. After purchase, the Service Provider sends a confirmation email to the email address provided by the Buyer, which contains the voucher in the form of a clickable link, or as an attached attachment, or through a so-called landing page. The email contains the detailed data of the purchased Admission Tickets and a voucher identifier. The Buyer must print out the voucher and on the day of the performance, by presenting the printed email at the venue's box office, receive the purchased Admission Tickets.

E-ticket. After purchase, the Service Provider sends an email to the email address provided by the Buyer, which contains the e-ticket in the form of a clickable link, or as an attached attachment, or through a so-called landing page. The e-ticket is a full-value electronic Ticket. The number series and barcode on the e-ticket contain all necessary information for electronic admission. The barcode may also be checked electronically at the Event venue upon entry.

After payment, delivery of the electronic voucher or e-ticket to the email inbox specified by the Buyer takes place practically in real time, immediately. There is no way to deliver the electronic voucher or e-ticket; the Service Provider delivers it electronically. The performance of the service is automatic.

2. The Buyer can download the electronic voucher or e-ticket themselves after successful purchase and print it themselves; they cannot be taken over either personally at ticket offices or by post. The printed e-ticket can be used if the barcode and the code next to the barcode are clearly readable on it.

3. The buyer bears sole responsibility for consequences and damages resulting from loss, theft, incorrect printing, copying, or multiple printing of self-printed tickets. The Buyer is obliged to bring the e-ticket Admission Ticket printed to the Event. The Buyer acknowledges that the Event Organizer may electronically check the barcode on the e-ticket at the Event venue, which immediately invalidates it. Admission is based on the first validation. Thus, the first ticket is valid that the Event Organizer's entry system accepted for entry with the given barcode. All further entry attempts will be invalid and therefore unsuccessful; entry may be denied to its presenter regardless of whether the person presenting the invalid ticket is the same as the person who originally purchased the e-ticket admission ticket. The Service Provider cannot be held liable for damages for exclusion for this reason.

4. According to the Event Organizer's decision, for some Events, entry may become possible for customers with an appropriate "smartphone" by presenting their admission ticket displayed on their phone.

5. If the page belonging to the given event expressly indicates this, the Service Provider undertakes for some events, at the Buyer's request, to print the ticket on secure, so-called "traditional" ticket paper and have it delivered by courier service, at the Buyer's expense. In this case, this delivery option, the courier service fee, and the delivery deadline are always accurately indicated on the Cart page (in the case of the fee in gross amount). For products sold by the Service Provider, the delivery fee does not depend on an amount limit or weight.

VII. Right of Withdrawal and Cancellation

1. The purchase can be interrupted at any time without consequences before pressing the "Payment" or "Order with payment obligation" button. Based on Section 29 (1) paragraph l) of Government Decree 45/2014 (II.26.), the Buyer cannot exercise their right of withdrawal or cancellation if the Admission Ticket for the Event is for a specific date (specific day, deadline), or can be used during a specific period. This also applies if the Buyer purchases an Admission Ticket (viewing right) for an online event that is accessible at a specified time, simultaneously with the broadcasted event (live streaming, live broadcast). In this case, the Service Provider has no way to either exchange the Admission Ticket or refund the purchase value (except in case of Event cancellation).

If the Buyer purchases an Admission Ticket for an online event that is accessible within a specified time interval and can be viewed once or multiple times within this time slot (viewable video content, video on demand), according to Section 29 (1) m) of Government Decree 45/2014 (II.26.), by clicking the "Watch Video" button or starting to view the video in any way, the Buyer gives their express prior consent to the Service Provider starting performance, and declares acknowledgment that they can no longer exercise their 14-day right of withdrawal, as they have already started viewing the video content.

2. In case the Buyer purchased a ticket that is not for a specific date (e.g., museum admissions usable at any time, etc.), or if besides the ticket they purchased another product (e.g., book, publication, merchandising products, etc.) to which the consumer withdrawal and cancellation rights regulated in Government Decree 45/2014 (II.26.) apply, these rights can be exercised as follows:

a) The right of withdrawal and cancellation in the case detailed above entitles the Consumer - in case of a contract for the sale of goods - within 14 days from the receipt of

a) the product,

b) in case of delivery of multiple products, the last delivered product,

c) in case of a product consisting of multiple lots or pieces, the last delivered lot or piece,

d) if the product must be delivered regularly within a specified period, the first delivery,

to withdraw using the withdrawal and cancellation notice template attached as Annex 2 of these GTC or by other clear notice to this effect. The Consumer may exercise their right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

b) Beyond filling out the template attached as Annex 2 of the GTC, in case of an e-ticket or voucher that is not for a specific date (e.g., museum admissions usable at any time, etc.), the Buyer must indicate the code number appearing on the e-ticket/voucher. They must also declare that the Buyer has not used the ticket. It is not necessary to send the ticket because the Service Provider invalidates it electronically.

c) If the Buyer purchased not an Admission Ticket but some merchandising goods, or received their ticket not for a specific date in printed form by courier service, they must return it to the Service Provider's registered seat (1139 Budapest, Váci út 99. 6th floor) at the latest within fourteen days from notification of withdrawal. The Buyer bears the cost of returning the goods. The Buyer is liable for any decrease in value of the product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.

d) If the Buyer lawfully withdraws from the contract, the Service Provider shall refund without delay, but at the latest within fourteen days from learning of the withdrawal, the total amount paid by the consumer as consideration. The Service Provider refunds the amount due using the same payment method as used in the original transaction. In case of a contract for the sale of goods, the Service Provider may withhold the amount due to the Buyer until the consumer has returned the product or has clearly demonstrated that they have returned it.

e) Further detailed information on the right of withdrawal and cancellation can be found attached as Annex 3 of these GTC.

3. Rules of procedure for exercising the right of withdrawal

When is the exercise of the right of withdrawal considered valid?

In case of withdrawal in writing, it must be considered exercised in time if the Consumer sends their notice to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider. If the Consumer sends their withdrawal notice by post, the Service Provider takes into account the date of posting for the purpose of calculating the deadline, and if by email, the time of sending the email. We recommend that the Consumer send their letter as registered mail so that the mailing date can be credibly proven, especially in view of the following (burden of proof).

Which party bears the burden of proof?

The Consumer bears the burden of proving that they exercised their right of withdrawal in accordance with the provisions specified in the relevant legislation.

What must the Service Provider do after the Consumer has exercised their right of withdrawal?

The Service Provider is obliged to confirm receipt of the Consumer's withdrawal notice by email within a reasonable time.

What must the Consumer do after sending their withdrawal notice?

The Ticket (electronic code) purchased from the Webshop operated by the Service Provider does not need to be returned, even if it has been printed. If the Consumer has already purchased a product, upon withdrawal they are obliged to send the ordered product to the address 1139. Budapest, Váci út 99. 6th floor without undue delay, but at the latest within 14 days from notification of their withdrawal notice. The deadline is considered met if the Consumer sends (posts or hands over to the courier ordered by them) the product before the expiry of the 14-day deadline.

Who bears the cost of return shipping?

The cost of returning the product to the Service Provider's address is borne by the Consumer. The Service Provider does not take over the organization or cost of return shipping from the Consumer. The Service Provider does not accept packages sent cash on delivery or with postage due. Beyond the cost of returning the product, no other cost is borne by the Consumer in connection with withdrawal.

Consumer may be liable for decrease in value of Product upon withdrawal

The Consumer can only be held liable for decrease in value of the Product if it occurred due to use beyond what is necessary to establish the nature, characteristics and functioning of the Product. Therefore, the Service Provider may require reimbursement of decrease in value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product, or its reasonable costs.

Until when must the Webshop refund the purchase price and what elements of it in case of Consumer withdrawal?

If the Consumer withdraws from the contract, without delay, but at the latest within 14 days from receipt of the Consumer's withdrawal notice, the Service Provider refunds all consideration paid by the Consumer (product price), including transportation (paid for delivery) costs, except for additional costs that arose because the Consumer chose a transportation method different from the cheapest usual transportation method offered by the webshop.

When do we withhold the amount due?

The Service Provider is entitled to withhold the refund until it has received the product back, or the Consumer has credibly demonstrated that they have returned it: the Webshop takes into account the earlier of the two.

In what way do we pay the Consumer the amount due?

During refund, the Service Provider applies a payment method identical to the payment method used in the original transaction.

How do we examine the returned package in case of withdrawal or exchange?

Following the arrival of the package to our company, a three-member committee is present during the unpacking of the package and examination of the returned product, which takes minutes on site in case of damage to the product or other deficiency (for example, the returned product was damaged, used, dirty, or incomplete).

VIII. Defect Liability, Product Liability

1. Information on defect liability and product liability is Annex 4 of these GTC.

IX. Limitations of the Service Provider's Service

1. The Buyer acknowledges that due to the characteristics of the internet, the continuous operation of the System may be interrupted despite the Service Provider's prior knowledge and intention. Accordingly, the Service Provider does not guarantee error-free and uninterrupted operation of the Service and the associated Webshop, or that access to the Service will be continuous or error-free.

2. The Service Provider is entitled to suspend the Service partially or in full for maintenance of the Service or the associated Webshop, or for other security considerations, without any prior information or notice.

3. The Service Provider does everything to convey information received from Event Organizers to interested parties. However, the Service Provider assumes no responsibility for information and content related to individual Events that the Event Organizer itself recorded in the system, or that the Service Provider's employee recorded from information received from the Event Organizer.

4. The Service Provider is only liable for damages caused by its intentional or grossly negligent errors that are attributable to it. The extent of liability cannot exceed the value of the purchase transaction.

5. The Buyer acknowledges that the Service Provider is not liable for any damage or abuse arising during or as a result of payment by bank card.

6. The Service Provider excludes liability for all damages caused by the Buyer's, Event Organizer's, or third party's contractual or unlawful activity or omission.

X. Rules for the Event

1. The execution of the Event as announced is the obligation of the Event Organizer. The name and other identification data of the Event Organizer appear on the front of the Admission Ticket. The Buyer acknowledges that the Service Provider assumes no responsibility whatsoever for the holding of the Event visited with the purchased Admission Ticket, or the quality of performance of artists, athletes, etc. performing at it, or the quality of their participation, the execution of the event, or its holding. Regarding participation in the Event, the service legal relationship and service obligation is established between the person presenting the Admission Ticket and the Event Organizer. This legal relationship is defined by the regulations found on the official website of the Event or the Event Organizer. Therefore, the Service Provider cannot be a party to a possible legal dispute between the Event Organizer and the Buyer (or the current holder of the ticket) arising due to inadequate quality of the Event or cancellation of the event. The participation conditions, the house rules of the Event or the institution serving as the venue of the Event may differ significantly by performance and event. These rules may be established by the Event Organizer, so the Buyer can inquire about these rules from the Event Organizer. When purchasing Admission Tickets and upon entry, acceptance of the house rules is mandatory.

2. The Admission Ticket is freely transferable, except if the Admission Ticket is in the name of a person and/or if the organizer of the given Event provides otherwise, but in the latter case the Event's data sheet contains rules to this effect. The Buyer declares that they only transfer the Admission Ticket to another person if the new ticket holder has accepted the Service Provider's and Event Organizer's GTC, Data Protection Notice, and the Event's house rules.

3. Unless otherwise stated on the Admission Ticket, the Admission Ticket entitles its presenter to enter the Event indicated on the Admission Ticket once, one person. There is no possibility to replace a lost, damaged, or destroyed Admission Ticket.

4. The start time indicated on the Admission Ticket is informative; the actual start time may differ from this.

5. Depending on the type of Admission Ticket, it may contain digital and analog security solutions that protect the Admission Ticket against forgery. If the Service Provider, the Event Organizer, or the security service operating at the Event venue detects that the security signs on the Admission Ticket are damaged or incomplete, they believe signs of intentional damage have been discovered on them, or they judge them to be reproduced or copied, they may deny entry to the Event to the presenter of the Admission Ticket or call upon them to leave the Event area. The Buyer cannot make any compensation claim against the Service Provider for exclusion with such justification.

6. Certain Admission Tickets only entitle a certain user group to entry (child ticket, pensioner ticket, professional ticket, etc.). The Service Provider does not check the existence of entitlement at the time of purchase. The Event Organizer is entitled through the security service to check whether the presenter of the Admission Ticket is entitled to use the special admission ticket. Entry may be denied until the presenter of the admission ticket proves entitlement to use. In case of exclusion for this reason, the purchaser of the ticket or the presenter of the Admission Ticket is not entitled to compensation.

7. In certain cases, Admission Tickets entitle only to visit certain areas within the Event area.

8. Everyone visits the Event at their own risk. Although the Event Organizer does everything reasonably expected for safe execution of the Event, the Ticket Seller assumes no responsibility for recklessly behaving visitors. The Event cannot be visited under the influence of intoxication, drugs or other consciousness-altering substances, even with presentation of a valid Admission Ticket.

9. Image and sound recordings may be made of the Event, on which visitors to the Event may be recorded; the visitor to the Event cannot make any claim against the Ticket Seller arising from this.

10. A visitor who violates the participation conditions, the house rules of the Event or the institution serving as the venue of the Event, or the instructions of the security service and other law enforcement bodies may be removed by the Event Organizer to ensure safe execution of the Event and undisturbed entertainment of visitors attending the Event. The Service Provider cannot be held liable for damages in case of exclusion for this reason.

11. In case of an Event held in the open air, the Event Organizer has the option to announce a reserve event day (rain date). If the rain date has been announced, the Event Organizer may decide at any time to hold the Event on the rain date. The Service Provider informs Buyers about this decision through the Website without delay as soon as it receives the relevant information from the Event Organizer. The Buyer acknowledges that they are not entitled to a right of withdrawal because the Event is held on a rain date. According to general customs established in the industry, the Event must be considered properly held even with interruption due to weather, early termination, or delayed start, if more than half of the Event was properly held, or the start of the Event is delayed by less than 50% compared to the planned length of the Event, or needs to be suspended for less than 25%. The Event Organizer is entitled to determine different rules for the rain date and for partially held Events.

In case of an Event held in the open air that has a rain venue, by purchasing tickets the Buyer automatically acknowledges that the Event Organizer may freely decide to hold the given event at the rain venue.

12. The Service Provider does everything reasonably expected to inform the Buyer and facilitate ticket exchange in case of possible failure of the Event. However, the Buyer acknowledges that in case of Event cancellation, the process, location, and deadline for ticket exchange are decided by the Event Organizer and the Event Organizer is responsible for its realization. As soon as the Service Provider receives official notification from the Event Organizer about the cancellation of the Event and receives a commission/request from the Event Organizer to this effect, it notifies by email all Buyers who purchased their Admission Tickets through the Service Provider's online ticket purchase interface by providing their email address. Unless the Event Organizer decides otherwise, Admission Tickets sold electronically by the Service Provider do not need to be returned or presented to the Service Provider; the Service Provider exchanges them based on data in the ticket system. The Service Provider cannot be obliged to exchange Admission Tickets or refund the purchase price of Admission Tickets in the absence of a commission from the Event Organizer for exchanging Admission Tickets. Beyond the price of the Admission Ticket - which the party performing the exchange is obliged to exchange at full value - neither the Event Organizer nor the party performing the exchange is obliged to reimburse any alleged or actual damage or costs. Besides Event cancellation, there is no way to exchange Admission Tickets in other cases. In case of Event cancellation, the justification for refunding the price of other services used during purchase of the Admission Ticket must be judged according to whether individual services were performed by the service provider. The service fee charged is the fee for using the ticket purchase system; it does not belong to the ticket price. In case of performance cancellation, the service fee is refunded, except if the cancellation occurs for a reason detailed in section X.13.

13. If as a consequence of war, rebellion, terrorist act, strike, accident, fire, blockade, flood, epidemic authority decision, measure or recommendation, natural disaster, serious energy supply disruption or other unforeseeable and unavoidable obstacle, or the Event Organizer's decision made for reasons related to the epidemic, which falls outside the scope of influence of the Buyer or the Service Provider, either of them is unable to fulfill some contractual obligation, such person is not liable for any loss or damage resulting from these events. If an Event is canceled as a consequence of the circumstances listed above, the Service Provider informs Buyers as soon as possible. After the obstacle ceases, the Event Organizer may make up the canceled Event at its own discretion, if the number of Events affected by the cancellation, the nature of the obstacle, and the number of affected Buyers, as well as the capacities available to the Event Organizer allow this. In case of Event cancellation, the Event Organizer decides on compensation for Buyers and ensures coverage for compensation. In the absence of this, the Service Provider is not obliged to refund the purchase price of the admission ticket.

XI. Liability Issues, and Trademarks and Copyrights Appearing in the Webshop

1. The Buyer may use the Webshop, the webshop interface exclusively at their own risk and accepts that the Service Provider assumes no responsibility for damages arising during use, beyond liability for intentionally or with a crime caused, and for breach of contract damaging life, bodily integrity, health.

2. The Buyer is obliged to ensure that during use of the Webshop they do not violate the rights of third parties or laws either directly or indirectly.

3. The Webshop is entitled, but not obliged, to check content (e.g., comments) possibly made available by the Buyer during use of the Webshop, and the Webshop is entitled, but not obliged, to look for signs indicating unlawful activity regarding published contents and assumes no responsibility for them. The relevant detailed rules - taking into account the rules of the DSA regulation - are contained in Annex 7 of this document.

4. The pages of the Webshop may contain connection points (links) that lead to pages of other Webshops. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.

5. If You notice objectionable content in the Webshop, please immediately report it to the Service Provider. The relevant detailed rules - taking into account the rules of the DSA regulation - are contained in Annex 7 of this document.

6. The Service Provider acquires unlimited and exclusive right of use over comments (e.g., chat, blog), observations, suggestions and ideas communicated by the Buyer in connection with use of the Webshop; however, this does not mean that any post, comment, etc. would reflect the Service Provider's opinion. The Service Provider is entitled without restriction to utilize, use, transfer, publish, delete, make public the observations of users of the Webshop without having to provide any consideration for this in any way.

7. Copyrights and consequences of their infringement

The Webshop as a whole, its graphic elements, text, articles written in blog posts and technical solutions and elements of the service are under copyright protection or other intellectual property rights. The Service Provider and/or the Service Provider's contracted partner is the copyright holder or authorized user of all content, any copyrighted work, or other intellectual creation displayed in providing services through the Webshop (including among others all graphics, photos and other materials, the layout, editing of the Webshop interface, the software and other solutions used, idea, realization).

Saving the content of the Webshop and parts thereof to physical or other data carriers or printing - except if legislation expressly provides to the contrary - is permitted only with the prior written consent of the Service Provider.

In case of use of content specified above without a license, the Service Provider is entitled to claim compensation, penalty and/or damages for suffering.

Beyond the rights expressly specified in these GTC, use of the Webshop or no provision of the GTC grants the Buyer any right to any use, exploitation of any trade name or trademark appearing in the Webshop.

The Service Provider reserves all its rights to all elements of its service, especially to its domain name, the subdomains belonging to it, all other domain names occupied by the Webshop, its subpages, and its internet advertising surfaces. Any activity aimed at listing, systematizing, archiving, breaking into (hack), reverse engineering the source codes of the Webshop's database is prohibited.

Without a separate agreement or use of a service serving this purpose, it is prohibited to modify, copy the Webshop's database by bypassing the interface provided by the Webshop or search engines, place new data in it, or overwrite existing data.

8. Data, information, consumer reviews communicated by the Buyer

The user of the Webshop is fully responsible for information conveyed to the Service Provider by using the site, thus in terms of content, their authenticity and regarding possible related copyrights. The relevant further detailed rules - taking into account the rules of the DSA regulation - are contained in Annex 7 of this document. The user of the Webshop consents to the storage of data and information provided by them, their use for statistical analyses and other - not violating protection of personal data - business purposes in any form and with any current or future means, including all content, audio and video content that You send even through third parties.

The Service Provider does not provide access to consumer reviews of products or collect such reviews.

9. Conditions of waiving rights

Waiver of any right by the Service Provider is only valid in case of an express written declaration to this effect. If the Service Provider does not exercise a right belonging to it under these GTC, it is not to be considered waiving the given right.

XII. Method of Complaint Handling

1. Complaint handling tasks are performed by the Service Provider based on the agreement between the Service Provider and the Event Organizer. Performance of complaint handling tasks does not mean that in case of justified buyer claims, liability would be borne by the Service Provider. The registered seat of the Service Provider, the place of complaint handling, the mailing address of its customer service, electronic mailing address, internet address can be found in section I of the GTC.

2. Complaint handling

When can You make a complaint?

You can make a complaint to the Service Provider about the behavior, activity or omission of the webshop and every person acting in the interest or for the benefit of the webshop that is in direct connection with the marketing or sale of product(s) to You.

How can you make your complaint?

You can make your complaint through the customer service contacts indicated in section I of these GTC.

Your complaint must contain the following information for the Service Provider to be able to act:

a. Information that enables the Service Provider to contact You (i.e., name and address, telephone number and/or email address);

b. Sufficient information regarding the purchase transaction: name and contact details of the person purchasing the ticket, especially the email address used during purchase, transaction identifier, name and time of the performance, in case of performance for a specific seat, the seats for which the purchased tickets were for, bank identifier (if available);

c. Sufficient information to identify the unlawful behavior of the Service Provider or Event Organizer (due to which the complaint became necessary);

d. If You are not the purchaser of the ticket, authorization received from the ticket purchaser;

e. If you do not send your complaint from the email used during ticket purchase, proof that You are the ticket purchaser.

We understand how frustrating any inconvenience related to execution of the Event or ticket purchase can be, but our customer service has great experience in handling legitimate complaints. However, for quick action it is definitely necessary that you formulate your complaint in a cultured tone, containing the above data.

Where can You make a complaint?

You can primarily submit your consumer complaints regarding the Product or the Webshop's sales activity directly through the customer service contacts indicated in section I of these GTC.

Rules for investigating oral complaints

The Service Provider basically does not conduct personal and telephone complaint handling. Please use the customer service contacts indicated in section I of these GTC when making your complaint.

The Service Provider examines the oral complaint immediately to the extent possible and remedies it if necessary if it has the opportunity to do so. If You do not agree with the handling of the complaint or immediate investigation of the complaint is not possible, the Service Provider takes minutes of the complaint.

Rules for minutes

In case of an oral complaint communicated using electronic communications service, the Service Provider sends You a copy of the minutes at the latest simultaneously with the substantive response - at the latest within 30 days. The Webshop is obliged to keep the copy of the minutes taken of the complaint for three years from taking the complaint and to present it to the supervisory authorities. The Service Provider provides the complaint recorded by telephone or other means of communication with a unique identifier, which simplifies searching for the complaint later.

In some cases, the Webshop proceeds according to the rules for written complaints when processing oral complaints.

Written complaint

The Service Provider substantively responds to a written complaint received by it within 30 days and arranges for its communication.

In case of rejecting the complaint, the Service Provider informs You about the reason for rejection. In case of rejecting the complaint, the Service Provider is obliged to inform You in writing about which authority's or conciliation board's procedure You can initiate with your complaint - according to its nature. The information must also contain the registered seat, telephone and internet contact, and mailing address of the competent authority or the conciliation board according to Your residence or place of stay. The information must also extend to whether the Service Provider uses the conciliation board procedure to settle consumer disputes.

3. The Service Provider does not conduct public utility activities, so the special legal rules applying to service providers conducting such activities do not apply to it (operation of special customer service, extended customer reception hours, prior appointment booking, continuous availability, five-minute login time, consumer protection officer, etc.).

4. Other legal enforcement options

If a consumer dispute possibly existing between the Service Provider and the Buyer is not settled during negotiations with the Service Provider, the Buyer qualifying as a consumer may turn to the conciliation board competent according to their residence or place of stay and may initiate the procedure of the board, or may turn to the conciliation board competent according to the Service Provider's registered seat. Overall, the following legal enforcement options are open to the Buyer qualifying as a consumer: (i) Conciliation board procedure; (ii) Complaint to the consumer protection authority; (iii) Dispute resolution procedure through the EU's online dispute resolution platform; (iv) Initiating court proceedings.

Initiating conciliation board procedure

The jurisdiction of the conciliation board covers out-of-court settlement of consumer disputes.

The definition of Consumer is contained in Annex 5. A precondition of turning to the conciliation board is that the consumer attempt to settle the dispute with the Service Provider. The conciliation board's procedure is initiated upon the Consumer's request. The request must be submitted in writing to the president of the conciliation board. The consumer may turn to the conciliation board according to their place of residence or stay (the jurisdiction and contacts of conciliation boards can be found rolled down). The request must contain:

• the consumer's name, place of residence or stay,

• the name, registered seat or affected place of business of the business affected by the consumer dispute,

• if the consumer requests jurisdiction instead of the competent conciliation board, designation of the requested board,

• a brief description of the consumer's position, the facts supporting it and their evidence, • the consumer's declaration that the consumer attempted to settle the disputed matter directly with the affected business

• the consumer's declaration that they have not initiated another conciliation board's procedure in the matter, mediation procedure has not started, submission of a statement of claim or request for issuance of payment order has not occurred,

• a motion for the board's decision,

• the consumer's signature.

The request must be accompanied by the document or its copy (excerpt) whose content the Consumer refers to as evidence, thus especially the Service Provider's written declaration of rejecting the complaint, in the absence of this, other written evidence available to the Consumer of attempting the prescribed consultation. If the Consumer acts through an authorized representative, the authorization must be attached to the request. In case of repeatedly submitting a complaint with identical content not containing new information, the conciliation board may omit investigation.

The Service Provider is subject to a cooperation obligation during the conciliation board procedure. In case of violating this, the consumer protection authority has jurisdiction. During the procedure, the Service Provider is obliged to send its answer to the conciliation board. Conciliation boards proceed online and hold personal hearings only at the consumer's request. At the online hearing, the business's representative authorized to establish an agreement is obliged to participate online. If the consumer requests a personal hearing, the business's representative authorized to establish an agreement is obliged to participate at least online in the hearing.

Conciliation boards can issue decisions containing obligations against businesses even without a submission declaration, if the consumer's request is well-founded and the damage claim to be enforced does not exceed 200 thousand forints. For claims exceeding this amount, in the absence of a submission declaration, the conciliation board can only issue a decision containing a recommendation. The Service Provider has not made a general submission declaration. If the business does not fulfill the decision, the consumer may request the court to provide the obligation with an enforcement clause. After this, the consumer can initiate enforcement proceedings against the business for its performance. Thus, a decision containing an obligation is an immediately enforceable decision. If the consumer's claim is higher than the 200 thousand forint threshold and the business does not make a submission declaration, the conciliation board can only issue a decision containing a recommendation.

8 conciliation boards operate, whose jurisdiction is as follows:

Budapest Conciliation Board: Budapest

Baranya County Conciliation Board: Baranya county, Somogy county, Tolna county

Borsod-Abaúj-Zemplén County Conciliation Board: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county

Csongrád-Csanád County Conciliation Board: Békés county, Bács-Kiskun county, Csongrád-Csanád county

Fejér County Conciliation Board: Fejér county, Komárom-Esztergom county, Veszprém county

Győr-Moson-Sopron County Conciliation Board: Győr-Moson-Sopron county, Vas county, Zala county

Hajdú-Bihar County Conciliation Board: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county

Pest County Conciliation Board: Pest county

Besides these centers, personal hearings may still take place at county seats at the consumer's choice.

Addresses and data of conciliation boards:

1. Baranya County Conciliation Board Address: 7625 Pécs, Majorossy Imre u. 36. Telephone number: (72) 507-154; (20) 283-3422 President: Dr. Gőbölös Réka Website: www.baranyabekeltetes.hu Email address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

2. Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1. Mailing address: 3501 Miskolc P.O. Box 376. Telephone number: (46) 501-090 President: Dr. Tulipán Péter Website: www.bekeltetes.borsodmegye.hu Email address: bekeltetes@bokik.hu

3. Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. Mailing address: 1253 Budapest P.O. Box 10. Telephone number: (1) 488-2131 President: Dr. Inzelt Éva Veronika Website: www.bekeltet.bkik.hu Email address: bekelteto.testulet@bkik.hu

4. Csongrád-Csanád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: (62) 554-250/118 extension President: Dr. Horváth Péter Károly Website: www.bekeltetes-csongrad.hu Email address: bekelteto.testulet@csmkik.hu

5. Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone number: (22) 510-310 President: Dr. Csapó Csilla Website: www.bekeltetesfejer.hu Email address: bekeltetes@fmkik.hu

6. Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/A. Telephone number: (96) 520-217 President: Dr. Bagoly Beáta Website: www.bekeltetesgyor.hu/hu; www.gymsmkik.hu/bekelteto Email address: bekeltetotestulet@gymskik.hu

7. Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen Vörösmarty u. 13-15. Telephone number: (52) 500-710; (52) 500-745 President: Dr. Hajnal Zsolt Website: www.hbmbekeltetes.hu Email address: bekelteto@hbkik.hu

8. Pest County Conciliation Board Address: 1055 Budapest, Balassi Bálint utca 25. IV. floor 2. Mailing address: 1364 Budapest, P.O. Box: 81 Telephone number: (1) 792-7881 President: Dr. Nadrai Géza Website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu Email address: pmbekelteto@pmkik.hu

If You detect a violation of your consumer rights, you can turn with a complaint to the consumer protection authority competent according to your residence. After assessing the complaint, the authority decides on conducting consumer protection proceedings. The consumer protection authority acts upon request or officially, examining the Service Provider's market behavior from a consumer protection perspective. However, the conciliation board resolves Your individual matter, i.e., in this case the consumer protection authority transfers the applicant's case to the conciliation board. The legislation designated government offices as general consumer protection authorities. The contacts of government offices:

https://fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei/

In case of consumer disputes related to online sales contracts, there is a possibility for consumers to settle their disputes related to online shopping electronically through an electronic complaint submitted through the online platform accessible at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU. For this, all that needs to be done is that the consumer registers on the online platform accessible at the above link, fills out a request completely, then electronically sends it to the conciliation board through the platform. Thus, despite distances, consumers can simply enforce their rights.

If the Buyer does not turn to a conciliation board, or the procedure did not lead to results, they have the option to turn to court to settle the dispute within civil proceedings according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. The lawsuit must be initiated with a statement of claim. All documents, copies thereof whose content the Buyer refers to as evidence must be attached to the statement of claim.

The statement of claim must indicate the following information:

• the acting court;

• the names, residences and procedural positions of the parties and the parties' representatives;

• the right to be enforced, with presentation of the facts serving as its basis and their evidence;

• data from which the court's jurisdiction and competence can be established;

• a definite request for the court's decision.

XIII. Closing Provisions

1. In order that those customers who do not have the opportunity to study the Service Provider's GTC online in detail can also become familiar with the rules related to their purchase and Admission Tickets, the Service Provider requested the ticket offices in contractual relationship with it to make these GTC, but at least the summary contained in Annex 1 of the GTC, continuously available in a clearly visible place in the office to all ticket buyers who purchase from the Service Provider's System. During ticket purchase at the ticket office, the summary contained in Annex 1 of the GTC must be accepted by the ticket buyer, which rules create a written contract between the Buyer and the Service Provider. Previous versions of the GTC can be viewed by clicking on the dates appearing when opening the GTC.

2. The Service Provider is entitled to use subcontractors and data processors. It is liable for subcontractors as if it had provided the service itself.

3. Information on online terrorist content

Regulation (EU) 2021/784 of the European Parliament and Council on addressing the dissemination of terrorist content online, and Act CVIII of 2011 on certain issues of information society services establish rules for action against abuses aimed at publicly disseminating online terrorist content. The Service Provider is obliged to designate a contact point according to the above legislation. Data of the Service Provider's contact point: a) name: INTERTICKET Kft., b) member state according to its registered seat: Hungary, c) contact point (email address): interticket@interticket.hu d) language of contact point: Hungarian, English.

The contact point can only be used for the purpose of addressing the dissemination of terrorist content online. For other types of inquiries, please contact customer service. Further rules related to addressing the dissemination of terrorist content online are contained in Annex 6 of these GTC.

4. Information related to the DSA regulation

The Service Provider's sole contact point is available in Hungarian and English at the following email address: DSA@interticket.hu. Communication of the contact point is not based solely on automated tools, but primarily on the use of human resources. A detailed notice relating to the DSA regulation is available in Annex 7 of these GTC.

5. These GTC were prepared in Hungarian; in their interpretation, the rules of Hungarian law are applicable. In matters not regulated in these GTC, the relevant provisions of the Civil Code are correspondingly applicable.

Annex 1

INTERTICKET Kft.'s contract with ticket buyers in ticket offices

The rules in section X of these GTC also apply to ticket buyers in ticket offices, about which the ticket office - according to its existing contract - is obliged to inform the ticket buyer.

Annex 2

Withdrawal/Cancellation Notice Template

(Please fill out and return only if you intend to withdraw from/cancel the contract, if you purchased a ticket not for a specific date, or if you purchased not a ticket but other goods.)

"Addressee: InterTicket Kft.

1139 Budapest, Váci út 99. 6th floor

interticket@interticket.hu

The undersigned declare that I/we exercise my/our right of withdrawal/cancellation regarding the contract for the sale of the following product(s) or provision of the following service:

Date of contract conclusion (ticket purchase) / date of receipt:

Electronic ticket code number / in case of online event or purchase of other goods, the invoice number belonging to the purchase:

Being aware of my criminal liability, I declare that I have not used the ticket / have not viewed the online event. (Only if ticket purchase occurred.)

Name(s) of consumer(s):

Address(es) of consumer(s):

Email address used at purchase:

Signature(s) of consumer(s): (only for declarations made on paper)

Dated:…"

Annex 3

Information on the Right of Withdrawal

Withdrawal is the consumer's right

The rights listed here belong to Buyers qualifying as consumers (hereinafter: "Consumer" - see also Definitions in Annex 5). Accordingly, companies, institutions, communities, etc. (legal persons) cannot exercise the right of withdrawal according to the following.

If You purchased a ticket not for a specific date (e.g., museum admissions usable at any time, etc.) or if besides the ticket You purchased another product (e.g., book, publication, merchandising products, etc.), You are entitled to withdraw from this contract within 14 days without giving reasons. According to Section 20 of Government Decree 45/2014 (II. 26.), the withdrawal/cancellation deadline in case of a contract for the sale of goods is within fourteen (14) days from the day of receipt of

a) the product,

b) in case of delivery of multiple products, the last delivered product,

c) in case of a product consisting of multiple lots or pieces, the last delivered lot or piece,

d) if the product must be delivered regularly within a specified period, the first delivery,

by the Consumer or a third party other than the carrier designated by them.

The Consumer is not entitled to the right of withdrawal for purchasing an Admission Ticket/season ticket for a specific date or period, as Government Decree 45/2014 (II. 26.) does not provide this right in case of a contract for services related to leisure activities, if a performance deadline or period was stipulated in the contract.

If the Buyer purchases an Admission Ticket for an online event that is accessible within a specified time interval and can be viewed once or multiple times within this time slot (viewable video content, video on demand), according to Section 29 (1) m) of Government Decree 45/2014 (II.26.), by clicking the "Watch Video" button or starting to view the video in any way, the Buyer gives their express prior consent to the Service Provider starting performance, and declares acknowledgment that they can no longer exercise their 14-day right of withdrawal, as they have already started viewing the video content.

If You wish to exercise your right of withdrawal/cancellation, communicate your clear notice containing your withdrawal/cancellation intention (for example, by letter sent by post, fax or electronically) to the following address: InterTicket Kft., registered seat: 1139 Budapest, Váci út 99. 6th floor, email: interticket@interticket.hu. For this purpose, You can also use the withdrawal/cancellation notice template available as Annex 2. You exercise your right of withdrawal/cancellation in time if you send your withdrawal/cancellation notice before the expiry of the deadline indicated above.

Rules of procedure for exercising the right of withdrawal

When is the exercise of the right of withdrawal considered valid?

In case of withdrawal in writing, it must be considered exercised in time if the Consumer sends their notice to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider. If the Consumer sends their withdrawal notice by post, the Service Provider takes into account the date of posting for the purpose of calculating the deadline, and if by email, the time of sending the email. We recommend that the Consumer send their letter as registered mail so that the mailing date can be credibly proven, especially in view of the following (burden of proof).

Which party bears the burden of proof?

The Consumer bears the burden of proving that they exercised their right of withdrawal in accordance with the provisions specified in the relevant legislation.

What must the Service Provider do after the Consumer has exercised their right of withdrawal?

The Service Provider is obliged to confirm receipt of the Consumer's withdrawal notice by email within a reasonable time.

What must the Consumer do after sending their withdrawal notice?

The Consumer is obliged upon withdrawal to send the ordered Product to the Service Provider's address indicated in section I of these GTC without undue delay, but at the latest within 14 days from notification of their withdrawal notice. The deadline is considered met if the Consumer sends (posts or hands over to the courier ordered by them) the Product before the expiry of the 14-day deadline.

Who bears the cost of return shipping?

The cost of returning the Product to the Service Provider's address is borne by the Consumer. The Service Provider does not take over the organization or cost of return shipping from the Consumer. The Service Provider does not accept packages sent cash on delivery or with postage due. Beyond the cost of returning the Product, no other cost is borne by the Consumer in connection with withdrawal.

Consumer may be liable for decrease in value of Product upon withdrawal

The Consumer can only be held liable for decrease in value of the Product if it occurred due to use beyond what is necessary to establish the nature, characteristics and functioning of the Product. Therefore, the Service Provider may require reimbursement of decrease in value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product, or its reasonable costs.

Until when must the Webshop refund the purchase price and what elements of it in case of Consumer withdrawal?

If the Consumer withdraws from the contract, without delay, but at the latest within 14 days from receipt of the Consumer's withdrawal notice, the Service Provider refunds all consideration paid by the Consumer (product price), including transportation (paid for delivery) costs, except for additional costs that arose because the Consumer chose a transportation method different from the cheapest usual transportation method offered by the Service Provider.

When do we withhold the amount due?

The Service Provider is entitled to withhold the refund until it has received the product back, or the Consumer has credibly demonstrated that they have returned it: the Webshop takes into account the earlier of the two.

In what way do we pay the Consumer the amount due?

During refund, the Service Provider applies a payment method identical to the payment method used in the original transaction. No additional costs are borne by the Consumer from applying such a refund method.

How do we examine the returned package in case of withdrawal or exchange?

Following the arrival of the package to our company, unpacking of the package and examination of the returned product takes place in the presence of a three-member committee. This is necessary to avoid later misunderstandings (for example, that the returned product was damaged, used, dirty, or incomplete).

Annex 4

INFORMATION ON WARRANTY AND GUARANTEE RIGHTS

We draw the attention of our dear Buyers that we publish the information contained in this annex based on a legal obligation; some of its contents do not apply to products sold by the Service Provider. If you have any questions about warranty and guarantee rights belonging to You, please contact our customer service at the contacts indicated in section I of these GTC.

You can exercise the rights provided in the notice if the Webshop performed defectively to You. We speak of defective performance when the Webshop's service (the Product) does not meet the quality requirements established in the Contract or in legislation. It is important that the Webshop did not perform defectively if You knew or should have known the defect at the time of concluding the contract (e.g., in case of reduced quality discounted Product).

The Webshop's service (the Product or other related services) qualifies as conforming to the contract if the following are met:

a) it must correspond to the description, quantity, quality, type specified in the contract, and must have the functionality, compatibility, interoperability and other characteristics according to the contract;

b) it must be fit for any purpose determined by the consumer, which the consumer brought to the Webshop's knowledge at the latest at the time of concluding the contract, and which the business accepted;

c) it must have all accessories, user manual - including instructions for installation, installation instructions, and customer service support - specified in the contract; and

d) it must provide the updates specified in the contract.

A further condition of performance according to the contract is that the Product or the Webshop's other service:

(i) be fit for the purposes prescribed by legislation, technical standard or in the absence of a technical standard by the applicable code of conduct for the same type of service;

(ii) have the quantity, quality, performance and other characteristics - especially regarding functionality, compatibility, accessibility, continuity and security - reasonably expected by the consumer that are usual for the same type of service, taking into account public statements - especially in advertisements or on labels - by the Webshop, its representative or other persons participating in the sales chain regarding specific characteristics of the service;

(iii) have the accessories and instructions reasonably expected by the consumer - including packaging and instructions for installation -; and

(iv) correspond to the characteristics, description of the service that the Webshop presented as a sample, model before concluding the contract or made available as a trial version.

Important: The Webshop's service does not need to correspond to the public statement mentioned in point (ii) if the Webshop proves that

a) it did not know the public statement and did not need to know it;

b) the public statement was corrected appropriately by the time of concluding the contract; or

c) the public statement could not have influenced the consumer's contract conclusion decision.

Defective performance in case of goods sales contract

The Webshop performs defectively if the defect of the Product results from unprofessional installation, provided that

a) the installation formed part of the sales contract and was performed by the Webshop or was performed with the Webshop's undertaking of liability; or

b) the installation should have been performed by the consumer, and the unprofessional installation is a consequence of deficiencies in the installation instructions provided by the Webshop - or in case of goods containing digital elements by the provider of digital content or digital service.

If according to the sales contract the Webshop installs the goods, or installation takes place with the Webshop's undertaking of liability, performance must be considered completed by the Webshop when installation is completed.

If in case of goods containing digital elements the sales contract provides for continuous provision of digital content or digital service for a specified period, the Webshop is liable for defects of the goods related to digital content or digital service, if the defect

a) in case of continuous provision not exceeding two years, occurs or becomes recognizable within two years from performance of the goods; or

b) in case of continuous provision exceeding two years, occurs or becomes recognizable during the entire period of continuous provision.

Defective performance in case of goods containing digital elements

In case of goods containing digital elements, the Webshop must ensure that the consumer receives notification of updates of the goods' digital content or related digital service - including security updates - necessary to maintain conformity of the goods, and must ensure that the consumer also receives them.

The Webshop must ensure availability of the update for the following durations:

If the sales contract

a) provides for one-time provision of digital content or digital service, then as long as reasonably expected by the consumer based on the type and purpose of the goods and digital elements and individual circumstances and the nature of the contract; or

b) provides for continuous provision over a specified period regarding digital content or digital service, then in case of continuous provision not exceeding two years, for two years from performance of the goods, or in case of continuous provision exceeding two years, for the entire period of continuous provision.

If the consumer does not install the provided updates within a reasonable time, the Webshop is not liable for defects of the goods if it results solely from the absence of applying the relevant update, provided that

a) the Webshop informed the consumer of the availability of the update and the consequences of the consumer's failure to install; and

b) the consumer's failure to install the update or the consumer's incorrect installation of the update cannot be attributed to deficiency in the installation instructions provided by the Webshop.

Defective performance cannot be established if at the time of concluding the contract the consumer received separate information that a specific characteristic of the goods differs from the requirements described in this Notice, and at the time of concluding the sales contract the consumer specifically, expressly accepted this difference.

Relationship of warranty and guarantee

Guarantee and warranty rights prevail alongside each other. The basic difference between them is that in case of guarantee, the rules of burden of proof are established more favorably for the Consumer.

Defective performance

A Product qualifies as defective if it does not meet the quality requirements in effect at the time of placing it on the market or if it does not have the characteristics in the description given by the manufacturer.

It does not qualify as defective performance if the entitled person knew or should have known the defect at the time of concluding the contract.

In case of a consumer contract, until proven otherwise, it must be presumed that the defect recognized by the Consumer within one year following performance already existed at the time of performance, except if this presumption is incompatible with the nature of the thing or the nature of the defect.

Defect liability

In case of defective performance by the Webshop, You can enforce defect liability claims against the Webshop according to the rules of the Civil Code and Government Decree 373/2021 (VI.30). In case of purchasing a new product within a consumer contract, You can enforce your warranty claims within a 2-year limitation period from the time of receipt, for product defects that already existed at the time of handing over the product. Beyond the 2-year limitation period, you can no longer enforce your defect liability rights.

In case of used products, a limitation period shorter than 2 years may also be stipulated. The Service Provider undertakes 1 year warranty for used products sold by it in all cases, according to which You can enforce your defect liability claim within a 1-year limitation period. If it is not a consumer contract, the entitled person can enforce their warranty claims within a 1-year limitation period from the time of receipt. You can enforce your defect liability claim directly against the Webshop.

a) Claims enforceable under defect liability

You - at your choice - may request repair or replacement, except if the claim chosen by You from these is impossible to fulfill or would involve disproportionate additional costs for the Webshop compared to fulfilling another claim. If you did not request or could not request repair or replacement, you may demand proportional reduction of consideration or You may also repair the defect at the Webshop's expense or have it repaired by someone else or - as a last resort - withdraw from the contract. There is no place for withdrawal due to an insignificant defect.

The deadline open for repair starts when the consumer good is received.

You are obliged to communicate the defect immediately after its discovery, but not later than within two months from discovering the defect, to the Webshop.

You may also switch from your chosen defect liability right to another one; however, you are obliged to bear the cost of switching, except if it was justified or the Webshop gave cause for it.

If You enforce your warranty claim regarding a part of the Product that can be separated from it - from the perspective of the indicated defect, the warranty claim does not qualify as enforced regarding other parts of the Product.

b) The Webshop's exemption from defect liability obligation

From the contract performance, the Webshop is exempted from its defect liability obligation within 6 months (in case of sale of goods and goods containing digital elements within 12 months) only if it overturns this presumption, i.e., proves that the defect of the Product arose after handing it over to You.

If the Webshop can prove that the cause of the defect arose for a reason attributable to You, it is not obliged to comply with the warranty claim made by You. However, after six months (in case of sale of goods and goods containing digital elements 12 months) from performance, you are already obliged to prove that the defect recognized by You already existed at the time of performance.

Defect liability rules in case of consumer contract for sale of goods

The Webshop may refuse to make the goods conforming to the contract if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Webshop, taking into account all circumstances, including the value the service would represent in a defect-free state, and the seriousness of the breach of contract.

The consumer is also entitled - in proportion to the seriousness of the breach of contract - to demand proportional reduction of consideration or terminate the sales contract, if

a) the Webshop did not perform repair or replacement, or performed it but did not fully or partially fulfill the conditions specified below, or refused to make the goods conforming to the contract;

b) a repeated performance defect occurred despite the Webshop attempting to make the goods conforming to the contract;

c) the performance defect is so serious that it justifies immediate price reduction or immediate termination of the sales contract; or

d) the Webshop did not undertake to make the goods conforming to the contract, or it is obvious from the circumstances that the Webshop will not make the goods conforming to the contract within a reasonable time or without causing significant harm to the consumer's interests.

If the consumer wishes to terminate the sales contract referring to defective performance, the Webshop bears the burden of proving that the defect is insignificant.

The consumer is entitled to withhold the remaining part of the purchase price - in proportion to the seriousness of the breach of contract - partially or wholly until the Webshop fulfills its obligations related to conformity of performance and defective performance.

The reasonable deadline open for performing repair or replacement of goods must be calculated from the time when the consumer communicated the defect to the business.

The consumer must make the goods available to the Webshop for the purpose of fulfilling repair or replacement.

Conditions:

The Webshop must ensure at its own expense receipt of the replaced goods. If repair or replacement makes it necessary to remove goods that were installed according to the nature and purpose of the goods - before the defect became recognizable, then the obligation for repair or replacement includes removal of the non-conforming goods and installation of the goods delivered as replacement or repaired, or bearing the costs of removal or installation.

Price reduction is proportional if its amount equals the difference between the value of goods due to the consumer in case of conforming performance and the value of goods actually received by the consumer.

The consumer's defect liability right for terminating the sales contract can be exercised by a legal declaration addressed to the Webshop expressing the decision for termination.

If defective performance affects only a specific part of goods provided under the sales contract, and the conditions for exercising the right to terminate the contract exist regarding them, the consumer may only terminate the sales contract regarding the defective goods, but may also terminate it regarding any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only goods conforming to the contract.

If the consumer terminates the sales contract in its entirety or - according to the above paragraph - regarding part of goods provided under the sales contract, then

a) the consumer must send back the affected goods to the Webshop at the Webshop's expense; and

b) the Webshop must immediately refund to the consumer the purchase price paid regarding the affected goods as soon as it received the goods or proof supporting return of the goods.

Product liability

In case of defect of the Product (movable thing), the Buyer qualifying as a consumer - at their choice - may withdraw (see section 6) or enforce product liability claim.

However, You are not entitled to enforce defect liability and product liability claims or guarantee and product liability claims simultaneously, in parallel due to the same defect. In case of successfully enforcing a product liability claim, however, You can enforce your defect liability claim against the manufacturer regarding the replaced product or repaired part.

a) Claims enforceable under product liability

As a product liability claim, You can only request repair or replacement of the defective product. You must prove the product's defect when enforcing a product liability claim.

You can enforce your product liability claim within two years from the manufacturer's placing the product on the market. After expiry of this deadline, you lose this entitlement. After discovering the defect, you are obliged to communicate the defect to the manufacturer without delay. A defect communicated within two months from discovering the defect must be considered communicated without delay. The consumer is liable for damages resulting from delay in communication.

b) The manufacturer's exemption from product liability obligation

The manufacturer, distributor is exempted from product liability obligation only if they can prove that:

• they did not manufacture or place the product on the market within the scope of their business activity, or

• the defect was not recognizable according to the state of science and technology at the time of placing on the market or

• the product's defect results from application of legislation or mandatory authority regulation.

For exemption, it is sufficient for the manufacturer, distributor to prove one reason.

Guarantee

In case of defective performance, the Webshop is obliged to provide a guarantee for new durable consumer goods (e.g., technical goods, tools, machines) listed in Government Decree 151/2003 (IX. 22.) on mandatory guarantee for certain durable consumer goods, and in the scope specified there for their accessories and component parts.

The decree's (material) scope extends only to new Products and only to products sold under consumer contracts concluded in Hungary's territory and listed in the decree's annex.

Guarantee rights can only be enforced by the Buyer qualifying as a consumer.

The Webshop communicates the guarantee period for individual Products at the latest upon receipt of the Product by the Buyer through data on the guarantee card (warranty card) provided.

The Webshop is exempted from guarantee obligation only if it proves that the cause of the defect arose after performance.

Guarantee period

• in case of sale price reaching but not exceeding 10,000 forints, one year,
• in case of sale price exceeding 100,000 forints but not exceeding 250,000 forints, two years,
• above 250,000 forints sale price, three years.

Failing to observe the above deadlines results in loss of rights. The part of repair time during which You cannot use the Product according to its purpose is not counted in the guarantee period.

The guarantee deadline starts on the day of handing over the consumer good to You, or if installation is performed by the Webshop or its agent, on the day of installation. If You have the consumer good installed beyond six months from handover, then the starting point of the guarantee deadline is the day of handover of the consumer good.

In case of replacing (repairing) the Product or part of the Product, the guarantee period starts again for the replaced (repaired) Product (product part), and regarding defects appearing as a consequence of repair.

Claims enforceable under guarantee

In case of a defect falling under guarantee, You:

• may primarily - at your choice - demand repair or replacement, except if fulfilling the chosen guarantee claim is impossible, or if it would result in disproportionate additional costs for the Webshop compared to fulfilling the other guarantee claim, taking into account the value the Product would represent in a defect-free state, the seriousness of the breach of contract and the harm caused to You by fulfilling the guarantee claim.

• if the Webshop did not undertake repair or replacement, cannot fulfill this obligation within an appropriate deadline, protecting Your interests, or if Your interest in repair or replacement has ceased, You - at your choice - may demand proportional reduction of the purchase price, repair the defect at the Webshop's expense yourself or have it repaired by someone else, or withdraw from the contract. There is no place for withdrawal due to an insignificant defect.

Defects excluding enforcement of guarantee claim

The defect is not covered by guarantee if its cause occurred after handing over the Product to You, thus for example if the defect was caused by:

• unprofessional installation (except if installation was performed by the Webshop or its agent, or if unprofessional installation can be traced back to an error in the use-operation manual)

• use contrary to purpose, disregarding what is stated in the use-operation manual,

• incorrect storage, incorrect handling, vandalism,

• force majeure, natural disaster.

Procedure in case of guarantee/warranty claim (in case of Buyer qualifying as consumer)

You can enforce your claim for repair at your choice directly at the Webshop's registered seat, any of its places of business, branch offices and repair services indicated by the Webshop on the guarantee card. You can report your guarantee claims through the contacts specified in section 4.

You bear the burden of proving contract conclusion (with invoice, receipt).

The Webshop bears the costs related to fulfilling the warranty obligation.

The Webshop is obliged to take minutes of the warranty or guarantee claim reported by You to it, and to make its copy available to You without delay, in a certifiable manner.

Repair or replacement must be performed within an appropriate deadline, protecting Your interests, taking into account the Product's characteristics and the purpose reasonably expected by You.

If the Webshop cannot declare upon reporting the warranty or guarantee claim reported by You about the fulfillability of it, it is obliged to notify You of its position within five working days, in a certifiable manner.

The Webshop is obliged to keep the minutes for three years from taking the minutes and to present it to the supervisory authority.

The Webshop strives to perform repair or replacement at most within fifteen days. If the duration of repair or replacement exceeds fifteen days, then the Webshop is obliged to inform You about the expected duration of repair or replacement. Information takes place with Your prior consent electronically or in another manner suitable for confirmation of receipt by the consumer.

If there is no possibility to replace the Product, the Webshop is obliged to refund to You the purchase price indicated on the invoice or receipt presented by You within eight days. The eight-day deadline starts when the thirty-day deadline prescribed for repair expires without result.

Other rules of repair in case of mandatory guarantee

In a contract between consumer and business, the parties cannot make an agreement deviating from the provisions of Government Decree 45/2014 (II. 26.) to the Consumer's disadvantage.

If during the guarantee period:

a) during the Product's first repair it is established on the Webshop's part that the Product is not repairable, in the absence of the consumer's different provision the Webshop is obliged to replace the Product within eight days,

b) the Product malfunctions again after being repaired three times - in the absence of Your different provision, or if You do not demand proportional reduction of the purchase price, and as a consumer You do not wish to repair the consumer good at the Webshop's expense or have it repaired by someone else, the Webshop is obliged to replace the Product within eight days,

c) if the Product is not repaired by the thirtieth day from communicating the repair claim to the Webshop - in the absence of Your different provision - the Webshop is obliged to replace the Product within eight days following the fruitless expiry of the thirty-day deadline.

If the consumer good malfunctions for the fourth time, You are entitled to turn to the Webshop with a repair claim, or demand proportional reduction of the purchase price from the Webshop, or repair the consumer good at the Webshop's expense. If You do not exercise these rights or did not declare about this, the Webshop must replace the consumer good within 8 days; if this is not possible, it must refund the sale price appearing on the invoice or receipt to You within 8 days.

Only new parts may be installed in the Product during repair.

If the Webshop fulfills its warranty or guarantee obligation in a manner different from the right You wish to enforce, it must state the reason in the minutes.

In case of replacing (repairing) the Product or part of the Product, the guarantee period starts again for the replaced (repaired) Product (product part), and regarding defects appearing as a consequence of repair.

Exchange claim within three working days

If You enforce an exchange claim within three working days from purchase (installation) due to malfunction of the Product, the Webshop cannot refer to disproportionate additional costs but is obliged to replace the Product, provided that the malfunction prevents use according to purpose.

Prohibition of parallel legal enforcement

However, You are not entitled to enforce defect liability and guarantee claims, or product liability and guarantee claims simultaneously, in parallel due to the same defect.

Thus, the guarantee does not affect enforcement of Your rights arising from legislation - thus especially defect liability and product liability, and compensation - rights.

Settlement of legal disputes

If a legal dispute arises between the parties that they cannot settle peacefully, You can initiate conciliation board proceedings, according to what is stated in section XII of the GTC.

The Webshop does not assume warranty and liability for damages resulting from faulty or negligent handling after transfer of risk of loss, excessive use, effects different from what was specified, or other non-purposeful use of Products.

Annex 5

Definitions

Parties: the Ticket Seller and the Buyer together.

Ticket Seller: one contracting party of these GTC, the organization specified in section I.

Consumer: natural person acting outside their profession, independent occupation or business activity , who purchases, orders, receives, uses, utilizes goods or is the addressee of commercial communication, offer related to goods.

Besides the above "Consumer" definition, persons not falling under it can also initiate proceedings before conciliation boards, as in this narrow scope the concept of consumer is expanded with civil organizations, ecclesiastical legal persons, condominiums, housing cooperatives according to separate law, acting for purposes outside their independent occupation and economic activity, which purchase, order, receive, use, utilize goods or are the addressee of commercial communication, offer related to goods.

Consumer contract: A contract one subject of which qualifies as Consumer.

Webshop: The electronic interface operated by the Service Provider on which the Contract is concluded.

Guarantee: In case of contracts between the Consumer and the Webshop according to the Civil Code,

1. guarantee undertaken for contract performance, which the business undertakes for appropriate performance of the contract beyond its legal obligation or in the absence of it voluntarily, and
2. mandatory guarantee based on legislation.

We do not sell products in this Webshop for which the relevant legislation would oblige the Service Provider to provide a guarantee.

Contract: the sales contract concluded between the Service Provider and Buyer by using the Webshop.

Distance contract: a consumer contract concluded within a distance marketing system organized for providing products or services according to the contract, in the absence of simultaneous physical presence of the parties, such that for concluding the contract the contracting parties apply exclusively means enabling communication between absent parties.

Buyer: the person concluding a Contract by making a purchase offer through the Webshop, which can equally be a consumer or an organization not qualifying as a consumer (legal person or other organization not qualifying as such).

goods: movable thing, including water, gas and electric energy packaged in containers, bottles or otherwise in limited quantities or with specified volume, and goods containing digital elements, (corresponds to product in the Contract's conceptual system);

goods containing digital elements (product): movable thing that incorporates or is connected with digital content or digital service, in such a way that in the absence of the digital content or digital service concerned, the goods would not be able to perform their functions;

digital environment: the hardware, software and network connection used by the consumer to access or use the digital content or digital service;

digital service:

a) a service that allows the consumer to create, process, store digital data or access them; or

b) a service that allows sharing of or other interaction with digital data uploaded or created by the consumer and other users of the service;

digital content: data produced or provided in digital form;

functionality: the ability of goods containing digital elements, digital content or digital service to fulfill functions according to their purpose;

manufacturer: the producer of the product, in case of imported product the importer bringing the product into the European Union's territory, and any person who or which presents itself as manufacturer by indicating its name, trademark or other distinguishing sign on the product;

integration: connecting and incorporating digital content or digital service with various constituent elements of the consumer's digital environment in such a way that the digital content or digital service can be used in accordance with the requirements for conforming performance;

interoperability: the ability of goods containing digital elements, digital content or digital service to be able to work together with hardware and software different from what goods, digital content or digital services of the same type are generally used together with;

guarantee: according to the Civil Code, guarantee undertaken for contract performance, which the business undertakes for appropriate performance of the contract beyond its legal obligation or in the absence of it voluntarily;

compatibility: the ability of goods containing digital elements, digital content or digital service to be able to work together - without needing conversion - with hardware or software with which goods, digital content or digital services of the same type are generally used together;

personal data:personal data as defined in Article 4 point 1 of the general data protection regulation;

durability: the ability of a product to maintain its required functions and performance under normal use;

durable medium: any device that enables the consumer or business to store data personally addressed to them in a manner accessible in the future for a period appropriate to the purpose of the data, and to display stored data in unchanged form; such durable medium includes e.g., CD Rom or email;

free of charge: without paying the necessary costs arising for making goods, digital content or digital service conforming to the contract - especially postal costs, delivery costs, labor costs or material costs;

business: business as defined in the Civil Code, including also the person who acts on behalf of or for the benefit of the business;

purchase price: the consideration payable for goods, and for providing digital content or providing digital service.

Annex 6

INTERTICKET Kft.'s Regulation on Addressing Terrorist Content Dissemination

Introduction

Regulation (EU) 2021/784 of the European Parliament and Council on addressing the dissemination of terrorist content online (hereinafter: TCO regulation), and Act CVIII of 2011 on certain issues of information society services (hereinafter: E-commerce Act) establish rules for action against abuses aimed at publicly disseminating online terrorist content.

According to the TCO regulation and Section 12/B (1) of the E-commerce Act, the competent authority or contact point in Hungary is the National Media and Infocommunications Authority Office (hereinafter: Office), which, if it becomes aware of terrorist content, obliges the hosting provider in a removal order to remove it, make it inaccessible.

According to the TCO regulation, terrorist content is material that incites or calls upon a person or group of persons to commit a terrorist act, or which provides guidance for preparing weapons or other methods or techniques usable during a terrorist attack. Material disseminated for educational, journalistic, artistic or research purposes, or for the purpose of preventing or fighting against terrorism does not qualify as terrorist content.

The Service Provider fulfills its obligations contained in the above legislation as follows:

1. The Service Provider removes or makes inaccessible terrorist content as soon as possible, but within one hour from receipt of the removal order to this effect.

2. If it receives a removal order, the Service Provider informs the Office without undue delay using the form specified in Annex II of the TCO regulation about removal of terrorist content or making it inaccessible in all member states, indicating the time of removal or making inaccessible. If due to force majeure or de facto impossibility not attributable to the Service Provider (e.g., objectively demonstrable technical or operational reasons) it cannot fulfill the removal order, the Service Provider informs the Office without undue delay using the form specified in Annex III of the TCO regulation, presenting the mentioned reasons. If the Service Provider cannot fulfill what is in the removal order because the removal order does not contain sufficient information for execution, it informs the Office without undue delay and requests the necessary clarifications using the form specified in Annex III of the TCO regulation.

3. The Service Provider has taken measures to be able to restore content or access to it, and data necessary for review proceedings or complaint handling, prevention, detection of crimes and conducting prosecution proceedings, and to keep them for six months.

4. The Service Provider has established a mechanism that enables content providers to submit complaints regarding the given removal or making inaccessible, requesting restoration of content. The Content provider can report their complaint to the contact point appearing in the closing provisions of the GTC. The Service Provider examines the complaint immediately, and if removal of content or making it inaccessible was unjustified, it restores content or access to it without delay. It informs the complainant of the investigation's result within two weeks - from receipt of the complaint. If the Service Provider rejects the complaint, it justifies its decision to the complainant.

5. If the Service Provider removed terrorist content or made it inaccessible, it informs the content provider about this, except if the Office decided that for public safety reasons (e.g., due to a terrorist crime) as long as necessary, but for at most six weeks from the mentioned decision, information cannot be provided.

6. If the Office establishes that the Service Provider is exposed to terrorist content, the Service Provider takes measures to prevent dissemination.

7. The Service Provider designated a contact point for the purpose of receiving and processing removal orders without delay electronically, whose data can be found among the closing provisions of the GTC. The contact point enables electronic submission of removal orders, and provides technical and human resources for processing orders without delay.

Annex 7

Compliance with EU Regulation 2022/2065 (DSA, Digital Services Act Regulation, DSA Regulation)

1. The Service Provider created this regulation to comply with the rules of the DSA Regulation.

2. Users are responsible for content uploaded, shared or otherwise made available by them in the Service Provider's system. Any activity or content that violates the DSA Regulation, other applicable EU or Hungarian legislation qualifies as illegal activity or illegal content and the Service Provider removes it without delay or terminates access to it.

3. The Service Provider may suspend or terminate the account of users uploading illegal content. The Service Provider does not apply algorithmic decision-making when making this decision. The service provider justifies its decision in detail according to the rules of the DSA Regulation. Before the decision, the Service Provider sends a prior warning to the user uploading illegal content.

4. Restrictions related to the Service Provider's services are contained in section XI of the GTC. The Service Provider - due to the nature of the service - does not conduct content moderation procedures.

5. The Service Provider cooperates with competent authorities according to what is stated in the DSA Regulation, including information, execution of orders, and reporting obligation prescribed in case of suspicion of possible crimes.

The Service Provider's publication obligations prescribed by the DSA regulation are available at the following links:

a) transparency reports (https://www.jegy.hu/articles/1267/atlathatosagi-jelentes-2024-februar-17-2025-februar-16)

b) publication of user numbers (https://www.jegy.hu/articles/1268/atlagos-havi-aktiv-felhasznalok-kozzetetele)

6. The Service Provider's sole contact point is available in Hungarian and English at the following email address: DSA@interticket.hu. Communication of the contact point is not based solely on automated tools, but primarily on the use of human resources.

7. If any user - whether natural person or legal person - learns that in the Service Provider's system, Webshop or mobile phone application there is information and/or content that - in their view - can be considered illegal content, the user may contact the Service Provider's contact point at the contact specified in section 6 above and report the illegal content. According to the rules of the DSA Regulation, the notification must meet the following requirements:

(a) sufficiently substantiated explanation of why the user claims that the information in question is illegal content; and

b) clear indication of the precise electronic location of the information, such as the exact URL or URLs, and where necessary additional information enabling identification of illegal content adapted to the given content type; and

c) the name and email address of the individual or organization submitting the notification, except in case of information involving any of the offenses mentioned in Articles 3-7 of Directive 2011/93/EU; and

(d) a statement confirming the good faith conviction of the individual or legal person submitting the notification that the information and statements in the notification are accurate and complete.

8. Without undue delay after receipt of the notification, the Service Provider sends confirmation of receipt of the notification to the individual or organization, if they provided their electronic contact in the notification. Furthermore, the notification must be considered that the Service Provider has learned of the specific information concerned, and from this time it performs the complaint handling process prescribed in the DSA Regulation, namely performs a detailed legal examination of the illegality of the activity or information concerned, then makes a decision about what is stated in the notification (hereinafter: Report).

9. Notifications made by trusted flaggers are handled with priority by the Service Provider.

10. In case of notifications meeting the requirements in section 7, the Service Provider notifies the user without undue delay about its decision related to the Report in the shortest time, taking into account the matter itself and its complexity, which contains the possibility of remedy available in case of possibly rejecting the notification. If the user making the notification does not agree with the Service Provider's decision, they may turn to the certified out-of-court dispute resolution body competent according to their place of establishment.

11. If the service ordered from the Service Provider qualifies as commercial communication or advertisement based on the provisions of the DSA Regulation, and the Service Provider appears as an Intermediary service provider in performing the service, then based on the DSA, regarding each individual advertisement - clearly, concisely, unambiguously and in real time - the following are indicated:

a) that the information qualifies as advertisement;

b) on whose behalf - which natural or legal person - the advertisement was displayed;

c) which natural or legal person financed the advertisement, if this person differs from the natural or legal person mentioned in point b);

d) which are the substantial information regarding parameters used to determine the service user targeted by the advertisement - which must be directly and easily accessible from the advertisement -, and where applicable, how these parameters can be modified.

12. This section provides information, pursuant to Article 27 of the DSA, regarding the main parameters of the recommendation system available on the website during the ticket purchasing process, as well as how users of the website can modify or influence these parameters. The "main parameters" indicate why specific content or programs appear on the given page. The website assists users in finding events of interest through user-configurable filters and filter combinations. In the search function, suitable performances can be found by specifying parameters such as category, city, venue, date, period, etc., and their various combinations (the currently available filters are displayed on the page). The offers appearing based on the specified parameters are fundamentally displayed in chronological order, showing first the event closest to the specified date, and in cases of identical dates, in alphabetical order. The ticket buyer can modify or narrow down the displayed offer by selecting options placed at the top of the page: for foreigners / show those without dates too / events by date / programs by popularity (the currently available filters may differ from these). The popularity parameter in the Service Provider's system sorts the selected performances based on the sales statistics of the previous calendar day. During the ticket purchasing process, information regarding the saturation level of the given event also appears, indicating whether tickets are no longer available for the event ("sold out"), whether ticket purchase is possible ("ticket purchase"), and also whether there are no more tickets for the given performance but the same performance can still be viewed at another time ("tickets still available for other dates").

13. The Service Provider informs users about significant changes in contractual terms (for example, when it modifies rules regarding information permitted within its service, or other changes that may directly influence service users' ability to use the service). The form and method of information correspond to the rules of informing about GTC amendment.